Our products undergo rigorous testing under the most extreme conditions. But we know that sometimes unexpected things can happen. That's why we propose this lifetime warranty commitment - we guarantee that the knobs and shoelaces used on the product will be covered for life during the product's lifespan.
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You can use our Spare Parts Finder
Purchase a spare parts kit that matches your equipment.
Purchase spare parts kit
If you already have spare parts, you can learn how to quickly and easily repair equipment through our video tutorials and guides.
View all repair guides
may not. We are not an after-sales solution service provider. We collaborate with top global brands to integrate the YIDA Fit System into our products during the development phase to achieve optimal fit and performance. Each configuration has been jointly selected and developed by us and our brand partners to ensure high-quality product performance. Our products have undergone rigorous testing and come with quality assurance, suitable for different categories of products from your favorite brands. Learn more about it here.
Although our office welcomes visitors, all of our warranty claims are completed online through our warranty claim tool. Please start from here.
may not. Our system does not have backward compatibility. If you want to purchase new products, you can check out all the latest equipment products from our brand partners.
At present, it is not possible.
Our adaptation system provides a lifetime warranty on products equipped with this product. Therefore, we can help. The only products not covered by the warranty are helmets and medical products, as the overall safety of the product may have decreased after being affected by external forces. We suggest that you contact the helmet manufacturer or doctor for repairs.
The knob and tether are within the scope of quality warranty. Please request a free repair kit through our warranty application tool. If the sewn or welded parts are damaged, we recommend that you contact the shoe manufacturer to learn about their relevant warranty policies.
We process all repair requests through online warranty tools. Here, we will guide you through a few simple steps to find the parts you need and guide you on how to complete the repair. You can also upload photos as an auxiliary tool. After confirmation, we will provide you with a free repair kit to help you complete the repair smoothly.
We are proud to collaborate with top brands to make the world's best equipment better. However, we do not directly sell products. You can browse and learn about our products through our website, and click to purchase related products through the brand.
我们非常乐意解答有关产品或者保修申请的问题。您可以通过发送电子邮件至xxx@163.com或者拨打电话 86-13333333333联系我们的团队。我们的办公时间为周一至周五上午9点至下午5点。其他地区的联系方式，请浏览“联系我们”页面详细了解。
We often receive phone calls, emails, and social posts that start with 'Your system would be great to use on...'. This kind of enthusiasm and passion will make us interested - it indicates that we are doing something very meaningful. You can do it through xxx@163.com contact us.
Leave us a message or call us, and we will be happy to answer your questions.
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